CRM Officer

3 - 8 Years
Navi Mumbai

Job Description

Job Description

  • Determines business operational strategies by reviewing current workload and team capacity to Accomplishes human resource objectives of the department by recruiting, selecting, orienting,
  • achieved excellent in client service and support. Training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job
  • Prepares team performance reports by consolidating, reviewing, and summarizing data and contributions; planning and reviewing compensation actions; enforcing policies and procedures. Maintains professional and technical knowledge about core business and keeping the team rends. Work on improving efficiency and quality of output. Abreast with frequent interactions & briefing Accomplishes organization goals by accepting ownership for achieving operational and business
  • Keep management updated at all times about operational achievements, progress and excellence. challenges
  • Meet periodically with the core team to review and strategize about how to improve the relationships and serve the clients
  • Auditing data collected of clients, recorded voice calls, Email communications; reviewing scripts & templates for client interactions

Skill Set :

  • Prior experience as a Team Leader/ office in a call Centre / BPO set up will be preferred
  • Having worked for a healthcare service provider in a similar capacity will be a plus
  • Should have prior experience of managing a team size of 25 - 30 people.
  • Ability to follow the system, process and policies to ensure seamless service to customers and clients
  • To approach and deal with customer grievances and feedback with sensitivity
  • To be able to quickly priorities jobs under pressure, and be able to anticipate the changing needs of customers and clients.
  • Excellent presentation, summarizing and briefing skills are vital

Salary: Not Disclosed by Recruiter

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(Technical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Thyrocare Technologies Ltd.

Greetings from Thyrocare !

Thyrocare Technologies Limited is India's first fully automated diagnostic laboratory with a focus on providing quality at affordable costs to laboratories and hospitals.
With a Centralized Processing Laboratory in Mumbai, India for esoteric tests and Regional Processing laboratories in major metro cities in India and other parts of Asia,
we perform more than 200,000 clinical chemistry investigations on about 40,000 specimens every day.

To know more visit us

Go through the Corporate video Link to know the insides of the company
View Contact Details+

Recruiter Name:Ms. Aparna Kure

Contact Company:Thyrocare Technologies Ltd.